Charlie Durdaller, son of Call9’s first patient

“Call9 saved my dad’s life. I am forever grateful that you gave us an extra six months with him. I only wish this service had been available to us for the previous 14 years my father was a resident at the facility. I would have slept a lot better at night knowing he had access to a doctor whenever he needed one.”

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Family Member of Call9 Patient

“Your compassion and guidance throughout this time has been invaluable. The fact that my mother’s death was peaceful and that every one of our concerns was addressed in real time is a blessing.”

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Family Member of Call9 Patient

“I wanted to let you know how thankful my family is for your services. My grandmother was diagnosed with terminal cancer and required many visits from your employees, both doctors and paramedics during the five months she was at the nursing home. She avoided many hospitalizations because your team was there to help her. Her palliative care doctor helped my family tremendously. The paramedics at the facility made sure she was comfortable; they were compassionate, caring and extremely skilled individuals. My family felt completely confident in the care my grandmother received, and we were so thankful they were there at the end.”

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Michael Ostreicher, Executive Director of Central Island Healthcare

Michael Ostreicher, Executive Director of Central Island Healthcare

“One of the most significant changes in the industry has been the level of acuity in the patients we receive from hospitals. Patients come to us more unstable than we could have imagined them to be. Call9 gives our staff a level of confidence that we’re able to take care of these complex patients. Since implementing Call9 in the facility, we’ve seen a consistent 40-50% drop in transfers to the Emergency Department, which has improved our census and increased patient satisfaction among both our residents and their family members. Hospitals have recognized our ability to treat difficult cases, and now we’re a destination for these types of patients.”

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Michael Feist, VP of Operations at Friedwald Center

Michael Feist, VP of Operations at Friedwald Center

“Call9 creates an opportunity for us to have access to highly skilled clinicians without the overhead we’d absorb if we had to pay all of their salaries. Overall, partnering with Call9 has been a great experience for our facility and a massive value add for our patients. Our staff is able to work with Call9’s team to deliver premium care to our residents and let them stay in our nursing home—which for many of our patients is their home—as opposed to going to the hospital.”

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