CHIEF OF STAFF & VP OF COMMUNICATIONS
Garrett Gleeson is the Chief of Staff and VP of Communications at Call9, he works closely with the CEO to convey the power of Call9’s solution to the public, investors and government leaders. During his time at Call9, Gleeson has led communications efforts that have resulted in features on CNBC, Politico, Crain's New York Business, Morning Consult, and Skilled Nursing News, among a multitude of additional outlets. He has also built strong relationships and advanced Call9’s interest with lawmakers and regulators on the state and federal level.
Prior to joining Call9, Gleeson worked in the nonprofit sector where his experience as a mission-oriented leader helped drive growth for multiple organizations. During his time at the Children’s Tumor Foundation, where he served as Communications Director & Program Director, the Foundation more than tripled in size. He then served as Director of Development and Major Gifts at the Grayson-Jockey Club Research Foundation, which more than double its revenue in his two years with the Foundation.
Gleeson earned his B.A. in Political Science from Johns Hopkins University, and an M.A. in Journalism from Syracuse University
VP OF PRODUCT & PROCESS DESIGN
Jess Mink is VP of Product and Process Design at Call9. She leads the team that works cross-functionally to determine how software and process can help address root problems and enable people to work in new, more efficient ways. Mink also serves a critical role in facilitating communication and collaboration with the engineering team and other stakeholders throughout the organization to execute those plans.
Prior to joining Call9, Mink led a team of 20 as an Engineering Manager at Chef Software, a thought leader in the the DevOps space, ensuring automatic security and compliance checks as well as leading an open source project in the containers space.
Mink has a strong technical background, graduating with a Computer Science degree from Carnegie Mellon and working as an engineer at companies such as Amazon, Ooyala and The Naval Research Laboratory. While at the Naval Research Laboratory, Mink worked on robotics and natural language processing and understanding. Outside of work, she and Beau, her border collie mix trained in wilderness live find searching, have been volunteering in Search and Rescue since 2008.
HEAD OF GROWTH
Christopher Faherty has spent his start-up career identifying problems, building teams, driving strategy and leading others.
Prior to Call9, Faherty was a founding team member and direct contributor to the successful launch of a global corporate and healthcare compliance content-licensing and consulting business, with nearly 200 Blue Chip and Fortune 100 partnerships spanning across six continents.
Captivated by its mission and vision, Faherty joined Call9 in late 2016 and focused on foundational operations and preparing for scale, intimately learning the skilled nursing/post-acute industry and cultural goals of Call9. He was quickly tasked with understanding the evolving needs of the business and leading the build-out of resources and systems across the organization. As Head of Growth, Faherty is responsible for driving value through organization and service expansion, which includes strategic direction to the CEO and leadership of People Operations, Legal Affairs and service Business Development / Partnerships.
Faherty earned a B.S. in Neuroscience from Boston College where he led Boston College EMS through its evolution as a premier, nationally recognized collegiate EMS service. He has a strong personal commitment to serving and leading within his communities. Today, he chairs multiple local fundraisers and initiatives and currently holds the rank of Assistant EMS Chief as a volunteer EMT.
HEAD OF PAYOR RELATIONSHIPS
& POPULATION HEALTH
Philip Gillich is Call9’s Head of Payor Relationships & Population Health and is responsible for leading the value-based contract initiatives for Call9’s emerging care model. In this role, Gillich leads and develops innovative contracting approaches and value/population-based data results in order to grow Call9’s participating payor agreements and prepare Call9 and payor partners to move from a fee-for-service environment to a value-based model. He also conducts payor negotiations associated with pay-for-performance, bundled payments and shared savings/risk, as well as other original payment initiatives that reduce medical expense and create value.
Gillich is a seasoned healthcare executive with extensive experience working for both provider organizations and payors on payment models and value-based data reporting that support population health, quality improvement and cost effectiveness. Gillich’s payor experience includes holding various provider network management leadership positions over 13 years at EmblemHealth in New York where he developed the provider networks and led the population health and value-based contracting division. He managed and negotiated risk contracts and led the migration from fee-for-service to risk. Prior to EmblemHealth, he was Empire BCBS (Anthem)’s Network Management Officer where he led the development of their physician market in the New York area. Earlier in his career, Gillich worked as an Administrator at Mt. Sinai Beth Israel Medical Center and also ran an urban community health center.
Gillich earned his B.S. from Rutgers University, School of Environmental & Biological Sciences and his M.P.H. from CUNY Graduate School of Public Health & Health Policy.
HEAD OF PEOPLE OPERATIONS
Taylor Ouellette is the Head of People Operations at Call9. As a strategic, passionate business woman, she has provided advisory services across several industries, including healthcare, finance and education. Ouellette’s passion for business, people, and operations—and her commitment to serving as a mentor for several rising People Operations professionals who mirror her hunger for business and people—has enabled her to quickly climb the ranks in the healthcare industry as a trusted People Operations leader.
Prior to Call9, Ouellette was responsible for leading several major Human Resources and Operations initiatives at Cataldo Ambulance Service Inc., including growing the organization to more than 900 employees. She joined the senior leadership team at Call9 in 2018 as the Head of People Operations after serving in a consulting role since 2016.
Ouellette earned a B.S. in Human Resources Management from Salem State University. Recognizing the importance of being a strategic partner and advisor for the CEOs she works with, she obtained her M.B.A. in Leadership. Her tactical approach, passion and innate leadership ability and experience enables her to successfully lead Call9 into the future.
DIRECTOR OF MEDICAL OPERATIONS
Jason D’Amore, MD, FACEP, is the Director of Medical Operations at Call9, focused on optimizing staffing models and improving workflow efficiency with an emphasis on Lean methodology. He trained as resident and chief resident at the NYU-Bellevue program in Emergency Medicine. He was an Associate Professor and Research Director of Emergency Medicine at Northwell, as well as the director/chair of multiple system-wide programs and task forces including CHF, Airway and Sedation, and Sepsis.