Katherine Davis,
ACNP-BC, AFN-BC,
CEN, SANE-A, EMT-B

SVP, CLINICAL OPERATIONS

Katherine Davis,
ACNP-BC, AFN-BC,
CEN, SANE-A, EMT-B

SVP, CLINICAL OPERATIONS


Katherine Davis, ACNP-BC, is the SVP of Clinical Operations at Call9. As one of the original employees, she has been a tenacious and versatile executive on the team, helping it grow from six to what it is today. In her current role, she drives continued growth, process improvement and special projects across clinical, customer success and medical areas of the organization while ensuring Call9’s original mission and values remain pervasive throughout.

Davis realized her passion for public service from a young age; at 12 she was volunteering in hospitals, and by 16 she was certified as an Emergency Medical Technician and working on an ambulance as a preceptor for new EMTs. Davis has spent over 15 years relentlessly pursuing opportunities to improve patient care and building systems and teams that affect change. One of her first opportunities in medical leadership was for the PGA Tour Travelers Championship which she continues to this day. The operation for this event is recognized as one of the best medical systems on the tour. As an Emergency Department RN, she was quickly identified as a leader for one of Beth Israel Deaconess Medical Center’s community hospital Emergency Departments and served as a go-to resource throughout the hospital and organization.

Prior to completing her Adult-Gero Acute Care Nurse Practitioner (AGACNP) degree from Massachusetts General Hospital, Davis earned her B.S.N. and M.S. in Forensic Nursing from Boston College. As an undergraduate student at BC, Davis revived the nearly defunct Boston College EMS, a student-run service, and built it up to nearly 150 volunteers and a well-respected entity within the community—all while consulting and holding several leadership positions in the forensics field.

 

Garrett Gleeson
CHIEF OF STAFF &
VP OF COMMUNICATIONS

Garrett.jpg

Garrett Gleeson

CHIEF OF STAFF & VP OF COMMUNICATIONS

Garrett Gleeson is the Chief of Staff and VP of Communications at Call9, he works closely with the CEO to convey the power of Call9’s solution to the public, investors and government leaders. During his time at Call9, Gleeson has led communications efforts that have resulted in features on CNBC, Politico, Crain's New York Business, Morning Consult, and Skilled Nursing News, among a multitude of additional outlets. He has also built strong relationships and advanced Call9’s interest with lawmakers and regulators on the state and federal level.

Prior to joining Call9, Gleeson worked in the nonprofit sector where his experience as a mission-oriented leader helped drive growth for multiple organizations. During his time at the Children’s Tumor Foundation, where he served as Communications Director & Program Director, the Foundation more than tripled in size. He then served as Director of Development and Major Gifts at the Grayson-Jockey Club Research Foundation, which more than double its revenue in his two years with the Foundation.

Gleeson earned his B.A. in Political Science from Johns Hopkins University, and an M.A. in Journalism from Syracuse University

 

Jess Mink
VP OF PRODUCT &
PROCESS DESIGN

Jess.jpg

Jess Mink

VP OF PRODUCT & PROCESS DESIGN

Jess Mink is VP of Product and Process Design at Call9. She leads the team that works cross-functionally to determine how software and process can help address root problems and enable people to work in new, more efficient ways. Mink also serves a critical role in facilitating communication and collaboration with the engineering team and other stakeholders throughout the organization to execute those plans.

Prior to joining Call9, Mink led a team of 20 as an Engineering Manager at Chef Software, a thought leader in the the DevOps space, ensuring automatic security and compliance checks as well as leading an open source project in the containers space.

Mink has a strong technical background, graduating with a Computer Science degree from Carnegie Mellon and working as an engineer at companies such as Amazon, Ooyala and The Naval Research Laboratory. While at the Naval Research Laboratory, Mink worked on robotics and natural language processing and understanding. Outside of work, she and Beau, her border collie mix trained in wilderness live find searching, have been volunteering in Search and Rescue since 2008.

 

Christopher Faherty
HEAD OF GROWTH

Chris.jpg

Christopher Faherty

HEAD OF GROWTH

Christopher Faherty has spent his start-up career identifying problems, building teams, driving strategy and leading others.

Prior to Call9, Faherty was a founding team member and direct contributor to the successful launch of a global corporate and healthcare compliance content-licensing and consulting business, with nearly 200 Blue Chip and Fortune 100 partnerships spanning across six continents.

Captivated by its mission and vision, Faherty joined Call9 in late 2016 and focused on foundational operations and preparing for scale, intimately learning the skilled nursing/post-acute industry and cultural goals of Call9. He was quickly tasked with understanding the evolving needs of the business and leading the build-out of resources and systems across the organization. As Head of Growth, Faherty is responsible for driving value through organization and service expansion, which includes strategic direction to the CEO and leadership of People Operations, Legal Affairs and service Business Development / Partnerships.

Faherty earned a B.S. in Neuroscience from Boston College where he led Boston College EMS through its evolution as a premier, nationally recognized collegiate EMS service. He has a strong personal commitment to serving and leading within his communities. Today, he chairs multiple local fundraisers and initiatives and currently holds the rank of Assistant EMS Chief as a volunteer EMT.

 

Philip Gillich
HEAD OF PAYOR RELATIONSHIPS  & POPULATION HEALTH

Philip.jpg

Philip Gillich

HEAD OF PAYOR RELATIONSHIPS  
& POPULATION HEALTH

Philip Gillich is Call9’s Head of Payor Relationships & Population Health and is responsible for leading the value-based contract initiatives for Call9’s emerging care model. In this role, Gillich leads and develops innovative contracting approaches and value/population-based data results in order to grow Call9’s participating payor agreements and prepare Call9 and payor partners to move from a fee-for-service environment to a value-based model. He also conducts payor negotiations associated with pay-for-performance, bundled payments and shared savings/risk, as well as other original payment initiatives that reduce medical expense and create value.

Gillich is a seasoned healthcare executive with extensive experience working for both provider organizations and payors on payment models and value-based data reporting that support population health, quality improvement and cost effectiveness. Gillich’s payor experience includes holding various provider network management leadership positions over 13 years at EmblemHealth in New York where he developed the provider networks and led the population health and value-based contracting division. He managed and negotiated risk contracts and led the migration from fee-for-service to risk. Prior to EmblemHealth, he was Empire BCBS (Anthem)’s Network Management Officer where he led the development of their physician market in the New York area. Earlier in his career, Gillich worked as an Administrator at Mt. Sinai Beth Israel Medical Center and also ran an urban community health center.

Gillich earned his B.S. from Rutgers University, School of Environmental & Biological Sciences and his M.P.H. from CUNY Graduate School of Public Health & Health Policy.

 

Taylor Ouellette,
PHR, SHRM-CP

HEAD OF PEOPLE OPERATIONS

Taylor Ouellette, 
PHR, SHRM-CP

HEAD OF PEOPLE OPERATIONS

Taylor Ouellette is the Head of People Operations at Call9. As a strategic, passionate business woman, she has provided advisory services across several industries, including healthcare, finance and education. Ouellette’s passion for business, people, and operations—and her commitment to serving as a mentor for several rising People Operations professionals who mirror her hunger for business and people—has enabled her to quickly climb the ranks in the healthcare industry as a trusted People Operations leader.

Prior to Call9, Ouellette was responsible for leading several major Human Resources and Operations initiatives at Cataldo Ambulance Service Inc., including growing the organization to more than 900 employees. She joined the senior leadership team at Call9 in 2018 as the Head of People Operations after serving in a consulting role since 2016.

Ouellette earned a B.S. in Human Resources Management from Salem State University. Recognizing the importance of being a strategic partner and advisor for the CEOs she works with, she obtained her M.B.A. in Leadership. Her tactical approach, passion and innate leadership ability and experience enables her to successfully lead Call9 into the future.

 

Jason D’Amore,
MD, FACEP

DIRECTOR OF MEDICAL OPERATIONS

Jason D’Amore,
MD, FACEP

DIRECTOR OF MEDICAL OPERATIONS

Jason D’Amore, MD, FACEP, is the Director of Medical Operations at Call9, focused on optimizing staffing models and improving workflow efficiency with an emphasis on Lean methodology. He trained as resident and chief resident at the NYU-Bellevue program in Emergency Medicine. He was an Associate Professor and Research Director of Emergency Medicine at Northwell, as well as the director/chair of multiple system-wide programs and task forces including CHF, Airway and Sedation, and Sepsis.

 

As director of the North Shore-LIJ BioSkills Advanced Airway Training Center, Dr. D’Amore received a formal military commendation for work in the airway training of Air Force Pararescue Jumpers and Navy Seals. While he was chair of the Northwell System Sepsis Taskforce, Northwell was awarded the Eisenberg Award for Quality from the National Quality Foundation and The Joint Commission for its work in reducing sepsis mortality. Dr. D’Amore has served on the Research Committees of New York and National ACEP and is an ACEP Councilor for the New York delegation. He has over 100 peer-reviewed manuscripts and abstracts.

Prior to joining Call9, Dr. D’Amore was Regional Director of Emergency Medicine of Montefiore-MedExcel, overseeing all professional operations at several of the Montefiore Health System’s Emergency Departments.

 

Shoma Desai, MD
DIRECTOR OF QUALITY IMPROVEMENT

Shoma Desai, MD

DIRECTOR OF QUALITY IMPROVEMENT

Shoma Desai, MD, is the Director of Quality at Call9. An experienced Emergency Medicine physician and administrator, her strengths lie in the development and execution of clinical protocol and policy, leading quality improvement initiatives and taking an interdisciplinary approach to ensuring high quality care. Dr. Desai completed her residency at SUNY Downstate/ Kings County Hospital. Prior to joining Call9, she worked at Los Angeles County + University of Southern California Medical Center, one of the largest safety net hospitals in the U.S. During her 11 years at LAC+USC, she held a number of titles including Clinical Associate Professor of Emergency Medicine, Quality Director and Medical Director of the Department of Emergency Medicine.

 

Ron Quaranto
HEAD OF SERVICE OPERATIONS

Ron Quaranto

HEAD OF SERVICE OPERATIONS

Ron Quaranto is the Head of Service Operations at Call9. He joined the senior leadership team in 2018 after serving as a consultant since 2015. Previously, Quaranto had a 23-year career in Emergency Medical Services as the Chief Operating Officer at Cataldo Ambulance Services, where he was responsible for managing the company’s day-to-day operations, creating revenue and sales growth and overseeing the company’s client-facing interactions. A diplomatic negotiator, Quaranto managed a 900+ staff of non-union employees while at Cataldo. He also served as the Director of Operations for American Medical Response (AMR). He was responsible for developing the first Community Paramedic service in Massachusetts, which gives him a distinct advantage in bringing innovation to Call9’s business model. His creativity, passion and leadership experience enable him to build relationships across all levels of an organization.

Prior to Call9, Quaranto was also the Vice President of the Massachusetts Ambulance Association and represented Region 1 on the Board of Directors for the American Ambulance Association.

 

Jonathan Fisher, MD, MPH, FACEP, FAEMS
HEAD OF INNOVATING SAFELY, RESEARCH & ACADEMIC AFFAIRS

Jonathan Fisher,
MD, MPH, FACEP, FAEMS

HEAD OF INNOVATING SAFELY, RESEARCH & ACADEMIC AFFAIRS

Jonathan Fisher, MD, MPH, is the Head of Innovating Safely, Research and Academic Affairs at Call9. Dr. Fisher has dedicated his career to advancing Prehospital Care and Emergency Medicine through innovation, education and research. He is staunch advocate for systems-based practice, quality improvement and patient safety. At Call9, he focuses on ensuring the safety of our model of and studying its impact on the healthcare system.

Dr. Fisher has a long track record of success, having served for many years as a Vice Chair of Emergency Medicine at Beth Israel Deaconess Medical Center. During his tenure in Boston, he founded the first ACGME Emergency Medical Services fellowship at Harvard. Dr. Fisher has a national reputation and is actively involved in numerous organizations, committees and task forces for the American College of Emergency Physicians and Society of Academic Emergency Medicine. He has a long history of research productivity and grant funding with numerous presentations and publications.

Dr. Fisher attended medical school in a combined BA/MD/MPH program at Tufts and then went on to complete his Emergency Medicine residency at Massachusetts General Hospital/Brigham & Women’s Hospital where he served as chief resident. He was recruited from Boston for a Professorship at the University of Arizona College of Medicine-Phoenix.

 

Jill Griffin, MD
DIRECTOR OF EDUCATION & CLINICAL REDESIGN

JillG.jpg

Jill Griffin, MD

DIRECTOR OF EDUCATION &
CLINICAL REDESIGN

Jill Griffin, MD, is the Director of Education and Clinical Redesign at Call9. Her talent lies in building teams, creating vision and developing novel methods of delivering telemedical education. Prior to coming to Call9, Dr. Griffin spent her professional career in Western Massachusetts serving in multiple roles, including Assistant Professor of Emergency Medicine (Tufts), Chief of Emergency Medicine (Sisters of Providence) and Medical/Operations Director of the five companies that she helped to found. Dr. Griffin attended medical school at the University of Washington and completed her Emergency Medicine residency at Tufts University/Baystate Health System where she served as Chief Resident. When not at Call9, Dr. Griffin volunteers as a Lifeguard and Wilderness Medicine Instructor and enjoys travel to remote areas of the globe.

 

Seth Weil
HEAD OF IMPLEMENTATION

Seth Weil

HEAD OF IMPLEMENTATION

Seth.jpg

Seth Weil joined Call9 in late 2016 to focus on foundational operations and to prepare the organization for scale. He quickly realized the need to develop resources and create systems that would enable the efficient rollout of the Call9 service to the marketplace and set out to build that capability from the ground up. As Call9’s Head of Implementation, Weil provides strategic guidance and oversight to the integration of the Call9 service with its post-acute care partners. He is also intimately focused on enabling Call9’s expansion and building scalable operations across systems and teams within the organization.

Prior to Call9 and his startup career, Weil spent time in large, institutional settings. As a Operations Strategy professional with the Mount Sinai Health System, and former Management Consultant in PricewaterhouseCooper's Healthcare Advisory practice, Weil’s primary area of focus and experience has been in healthcare provider growth strategy and operations. A volunteer EMT since 2007, Weil draws on his experience in clinical practice as a guiding foundation for navigating the healthcare space and driving positive change.

Weil earned a B.A. in Psychology from Boston College, where he also completed coursework in Management & Leadership within the Carroll School of Management. While at Boston College, Weil also served on the leadership team of Boston College EMS, helping chart the organization’s evolution into one of the nation’s largest and most developed collegiate EMS agencies. To this day, he continues to serve as a volunteer EMT in his hometown on the Jersey Shore.

 

Ben Hass
DIRECTOR OF ENGINEERING

Ben.jpg

Ben Hass

DIRECTOR OF ENGINEERING

Ben Hass is the Director of Engineering. He joined Call9 in early 2016, working as a Software Engineer focusing on the Android application and web platform, and was promoted to lead a talented team of eight engineers responsible for creating the technology that powers Call9’s innovative service.

Prior to Call9, Hass worked for Microsoft in both Silicon Valley and Seattle. He focused primarily on iOS applications and worked on the Outlook Customer Manager and Microsoft Teams products. He also internally launched a workplace communication app called Watercoolr that allowed company employees to communicate anonymously with one another.

Hass graduated from UC San Diego with a major in Physics and a minor in Computer Science. While there, he worked on a distributed system that analyzed collision data at the Large Hadron Collider in Switzerland. In a stroke of good fortune, he was spending the summer at CERN, the European Organization for Nuclear Research, when the Higgs Boson discovery was announced. He also spent time in college surfing some sweet waves down at Blacks Beach, where the breaks were legendary.

 

Erika Green
DIRECTOR OF SERVICE OPERATIONS

Erika Green

DIRECTOR OF SERVICE OPERATIONS

A self proclaimed multipotentialite (see TED Talk), Erika Green found practical application for her varied interests as the Director of Service Operations at Call9. She arrived at Call9 as a recent graduate of the Paramedic program at St. John’s University, looking to utilize clinical skills in a different setting. Since that September day in 2015, straddling the line between taking care of patients and taking care of the team, Green has been pivotal in the development of the Clinical Care Specialist (CCS) team.

In leading the CCS team, Green focuses on highlighting opportunity and spotlighting career paths in largely uncharted territory. She challenges her team to embrace evolution, think innovatively and “put the patient first while keeping the team in focus”—the mantra of the CCS operations team and a spin-off of CEO Tim Peck’s well-known motto of, “put the patient first and all else will fall into place.”

Working as a Physical Therapy Tech during college, Green obtained certification as a Strength and Conditioning Specialist. During her time at Fusion Physical Therapy and Sports Performance, Erika initiated and directed the Post-rehab and Wellness program at Fusion, which was a program that both challenged clients to reach their fitness goals and generated an additional revenue stream for the growing company.

A three-letter NCAA athlete, Green earned a B.S. from Mercy College, with the intent to combine her fascination with medicine, passion for new pursuits and penchant for “people watching” to leave a meaningful impression.

 

Tracy Jalbuena, MD, MA
DIRECTOR OF SPECIAL PROJECTS

Tracy Jalbuena, MD, MA

DIRECTOR OF SPECIAL PROJECTS

Tracy Jalbuena, MD, MA, is Director of Special Projects at Call9, tackling issues as diverse as the development of an onboarding strategy for newly hired clinical providers and the creation of clinical guidelines for Call9’s unique practice environment. Dr. Jalbuena has a Master’s Degree in Sociology from the University of Arizona, where she focused on the structural determinants of gender inequality and social movements. She obtained her M.D. from the University of North Carolina at Chapel Hill and graduated from Emergency Medicine residency at Ohio State. She has served as Regional Medical Director of Emergency Medical Services for a tri-county area in her home state of Maine, and as a member of the Maine EMS board helped determine statewide EMS policy and conduct statewide quality improvement initiatives.

Dr. Jalbuena has practiced Emergency Medicine in a low-resource rural community hospital, utilizing telemedicine in that environment for both trauma and stroke care. She is a systems-level thinker who is committed to and thrives on innovation in the delivery of medical care to improve her patients’ lives.

 

Lauren M. Post,
MD, FACEP

DIRECTOR OF ACUTE 
CARE SERVICES

Lauren M. Post,
MD, FACEP

DIRECTOR OF ACUTE CARE SERVICES

Lauren M. Post, MD, FACEP is the Director of Acute Care Services at Call9, encompassing both the acute and clinical decision units. To further the goals of high quality, coordinated care, she focuses on the organization of providers into a cohesive team and in improving clinician engagement. Currently, she is particularly interested in identifying and overcoming the challenges faced with remote employees.

Dr. Post completed medical school and her Emergency Medicine residency at the Mount Sinai School of Medicine in New York, also serving as chief resident. Prior to Call9, Dr. Post served as an associate medical director for facilities within the Hackensack Meridian Health System, as well as medical director for the community paramedicine program for the St. Joseph’s Hospital System in Paterson, NJ. She was an invited speaker at the Medical Group Management Association (MGMA) webinar entitled, “The Physician vs Administrator Dynamic: Leveraging Differences Into Innovation.”

 

Claritza L. Ríos, MD
DIRECTOR OF PALLIATIVE CARE

Claritza L. Ríos, MD

DIRECTOR OF PALLIATIVE CARE

Claritza L. Ríos, MD, is the Director of the Palliative Care Program at Call9. A dedicated physician with extensive experience in Emergency and Internal Medicine, Dr. Ríos found her calling specializing in Palliative Care. Dr. Ríos recognizes a profound need for palliative care services in high risk populations, such as residents of skilled nursing facilities, and focuses on the whole person and creating a treatment plan based on patient wishes and patient and family values.

Dr. Ríos attended Albert Einstein College of Medicine and trained in the Combined Emergency Medicine and Internal Medicine Residency at SUNY Downstate/Kings County Hospital where she practiced for over a decade. She became the Combined Residency Program Director and mentored dozens of medical students and residents before to moving to the San Francisco Bay Area where she was an Associate Professor at The University of California, San Francisco (UCSF) in the division of Palliative Medicine.

 

Nick Carr
CONTROLLER

NIck.jpg

Nick Carr

CONTROLLER

Nick Carr is the Controller for Call9. He joined in early 2018 to help build out the finance department.

Prior to Call9, Carr worked at Villagecare where he managed the finance department and implemented several processes and procedures to improve financial controls and reporting within the organization. He also led the financial planning and analysis process for all lines of business. Carr started his career in public accounting at Smolin Lupin where he audited assisting living facilities.

Carr graduated from Hofstra University with a degree in accounting. While at Hofstra, he started a club baseball team and would compete against local universities.

 

Timothy C. Peck, MD
COFOUNDER & CEO

Tim.jpg

Timothy C. Peck, MD

COFOUNDER & CEO

Timothy C. Peck, MD, is the cofounder and CEO of Call9. Prior to cofounding Call9, Peck earned his M.D. from NYU then held a faculty position at Harvard Medical School and was the Chief Resident in the Emergency Department at Beth Israel Deaconess/Harvard.

While at Beth Israel Deaconess, Peck repeatedly encountered the challenge of treating patients who would have had superior outcomes had he and his team been able to treat them earlier. After investigating this problem, Peck learned that 1) despite making up only 0.5% of the population, Skilled Nursing Facility (SNF or nursing home) patients make up nearly 20% of ambulance transfers to the ED, and 2) the average time it takes for a patient to see an Emergency Medicine physician is 64 minutes. In learning the scope of the problem, Peck set out to solve it.

Call9 has created a new way of delivering and practicing Emergency Medicine through a high-tech, high-touch, multidisciplinary care model. Peck’s efforts to develop Call9 coalesced when the company went through Y Combinator’s accelerator program in the summer of 2015. Shortly thereafter Call9 received its Series A funding led by Index Ventures and announced in January of 2016. In September 2017, Call9 announced a $24M Series B financing round led by Redmile Group. In 2017, Call9 delivered life-changing care to more than 3,500 patients, while more than tripling the number of SNFs served and more than quadrupling the amount of beds covered. In 2018, the company expects to best each of those numbers as Call9 goes to scale throughout New York and beyond.

 

Sylvan Waller, MD
CHIEF OPERATING OFFICER & CHIEF
MEDICAL OFFICER

SylvanW.jpg

Sylvan Waller, MD

CHIEF OPERATING OFFICER &
CHIEF MEDICAL OFFICER

Sylvan Waller, MD, is the Chief Operating Officer and Chief Medical Officer at Call9.

Dr. Waller is an accomplished healthcare executive, operator, physician leader and entrepreneur who has helped scale multiple technology-enabled healthcare services companies. His expertise in creating and delivering value-based care will help Call9 as it continues its expansion throughout the New York market and across the United States. Dr. Waller was formerly the CMO of MDLIVE, one of the first and largest telehealth companies in the United States, and the Founder and CEO of Alii Healthcare, a telehealth company designed to connect patients with ER doctors. Alii Healthcare was later acquired by Piedmont Healthcare, a leading community health system.

Previously, Dr. Waller also served as CMO East Division with Schumacher Clinical Partners where he scaled the practice to $250 million in revenue and 2.5 million annual patient visits, serving 100 hospitals with more than 2,500 Emergency Medicine providers. He also served as VP Operations at ApolloMD where he helped scale the company and led Northeast regional operations with direct P&L responsibility for more than 180,000 patient visits per year. Before gaining his medical degree from Boston University School of Medicine and residency at Emory University School of Medicine, he spent five years consulting for Accenture and Kaiser Permanente.