[Healthcare Analytics News] Why High-Tech, High-Touch Healthcare Is Crucial for Delivering Patient Value

Being with patients during the time of a health emergency — at the moment of their greatest vulnerability — and providing comfort, companionship, connection and support can be just as important as providing actual healthcare treatments. Nationwide, the average time it takes for a person to see a physician in the emergency department (ED) is 64 minutes, and 19 percent of ambulance trips to the ED come from nursing homes. In 2015, I set out to reinvent 911 so that physicians could better care for patients at the moment of their emergency, and nursing homes seemed like the right place to start.