[Becker’s Hospital Review] Getting a look inside: How big data can advance value-based care for nursing facilities

Gaining greater visibility into the day-to-day facility operations can provide SNF administrators with a wealth of information which they can then leverage to reduce the volume of transfers to the ED, improve the quality of care and reduce costs.

First and foremost, operational data can enable administrators to track the volume of transfer rates, the percentage of transfers that were avoidable, and when and why transports are taking place.

It is also important to look at the factors contributing to transfer rates so they can be systematically addressed. Facilities can start by tracking which indicators suggest patients will be transferred to the ED most often, using underrecognized data points that identify certain patients are at the highest risk of transfers. By understanding which patients are at highest risk for transfer, facilities can essentially predict emergency calls before they happen, and then take steps to reduce transfer rates by creating more tailored care plans for those patients, engaging their families and PCPs early and often, and frequently monitoring those patients’ vital signs.

[Urgent Matters] Urgent Matters Names Winner of the 2018 Emergency Care Innovation of the Year Award

Urgent Matters and the Gary and Mary West Health Institute are pleased to announce the winners of the 2018 Emergency Care Innovation of the Year Award, a competition to foster innovation in emergency departments nationwide.

Congratulations to Timothy Peck from Call9, for their innovation “The Tech-enabled Emergency & Acute Medicine at the Skilled Nursing Facility Bedside (TEAM SNF) Model of Care” being selected as the winner of the 2018 Emergency Care Innovation of the Year Award.

[McKnights] Big Data and Operational Visibility Can Improve Care

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Caring for patients in skilled nursing facilities is one of the most challenging and noble callings in medicine. Unfortunately nursing home operators and administrators face several challenges today, including a rising population combined with staffing shortages and tight margins under which to operate.

One of the most significant challenges they face is that 19% of all transports to the Emergency Department (ED) come from nursing homes. Nursing home staff tends to be well trained in chronic care given the patient population they’re usually caring for; thus, patients who experience acute changes of condition are often transferred to the ED. Because of the multitude of comorbidities this patient population often lives with, once they are transferred to the ED they are almost invariably admitted to the hospital where the cost to the healthcare system skyrockets – averaging over $15,000 per patient for every patient transferred. Patients suffering from conditions as simple as a urinary tract infection often spend multiple days in a hospital. Not only is the patient removed from their home, which can be isolating and uncomfortable, but this costs the healthcare system tens of thousands of dollars.

Call9 Brings Its Real-Time Emergency Care Services to Syracuse

Bishop Rehabilitation and Nursing Center First Facility in Central New York to Offer Call9 Services

BROOKLYN, NY (September 18, 2018) – Call9, a technology-enabled, heathcare service, announced today that it is expanding to Central New York via new partnerships with skilled nursing facilities in the Syracuse area. Bishop Rehabilitation and Nursing Center, which was recently purchased by Clinton Square Operations, will be the first facility to implement Call9’s real-time acute and palliative care services this September, expanding the suite of specialized services it provides to patients.

Call9 is a Silicon Valley-founded, Brooklyn-based healthcare service that delivers immediate care to patients in skilled nursing facilities 24 hours a day, 7 days a week, 365 days a year, in the comfort of their own beds. Call9’s model of care, which reduces unnecessary Emergency Department visits, hospitalizations and subsequent readmissions in nearly 80% of patient encounters, has seen tremendous interest, and the company has grown rapidly over the past year. Bishop’s new leadership is focused on quality-of-care initiatives, making the facility an ideal partner for Call9.

“I am incredibly proud of Call9’s rapid growth because of what it means for our patients,” said Timothy C. Peck, MD, Call9’s Cofounder and CEO. “Our expansion to Syracuse—and, in particular, our partnership with Bishop Rehabilitation and Nursing Center—will allow us to improve outcomes and show the healthcare system how innovation can deliver quality, patient-centered care and transform the patient experience. We are looking forward to working hand-in-hand with the dedicated team at Bishop and continuing to grow Call9’s success.”

“We are greatly anticipating the implementation of Call9 to assist us in providing exceptional care to our residents,” said Edward Farbenblum, CEO of Vestracare, the parent company of Bishop Rehabilitation and Nursing Center. “The Call9 collaboration will allow our residents to be treated in place and serve as a great resource to reduce overall hospitalizations.”

Since its founding in 2015, Call9 has delivered life-changing care to thousands of patients, recording more than 90,000 first responder visits and 17,000 telemedicine visits. In the past year, Call9 has more than tripled the number of SNFs served and more than quadrupled the number of beds covered.

[MedTech Boston] Call9's Katie Davis Named to 40 Under 40 Healthcare Innovators List

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The MedTech Boston editors, in collaboration with the Personal Connected Health Alliance, are incredibly excited to announce the winners of the 2018 MedTech Boston 40 Under 40 Healthcare Innovators from Boston and beyond. Congratulations to Call9’s Katie Davis, who was named to the list. Check out the profiles of the incredibly talented winners who are changing the face of healthcare.

[Syracuse Patch] Call9 Brings Its Real-Time Emergency Care Services to Syracuse

Bishop Rehabilitation and Nursing Center First Facility in Central New York to Offer Call9 Services

Call9, a technology-enabled, heathcare service, announced today that it is expanding to Central New York via new partnerships with skilled nursing facilities in the Syracuse area. Bishop Rehabilitation and Nursing Center, which was recently purchased by Clinton Square Operations, will be the first facility to implement Call9's real-time acute and palliative care services this September, expanding the suite of specialized services it provides to patients.

[Healthcare Analytics News] Why High-Tech, High-Touch Healthcare Is Crucial for Delivering Patient Value

Being with patients during the time of a health emergency — at the moment of their greatest vulnerability — and providing comfort, companionship, connection and support can be just as important as providing actual healthcare treatments. Nationwide, the average time it takes for a person to see a physician in the emergency department (ED) is 64 minutes, and 19 percent of ambulance trips to the ED come from nursing homes. In 2015, I set out to reinvent 911 so that physicians could better care for patients at the moment of their emergency, and nursing homes seemed like the right place to start.

[AlleyWatch] This NYC Startup Provides Healthcare Services to Nursing Homes on Demand

According to Medicare and Medicaid Services, 2/3 of emergency room trips for nursing home patients are avoidable, but nursing homes cannot take the risk of not calling 911. So, that’s where Call9 comes in. This tech-enabled healthcare service delivers immediate care to patients’ bedsides with its 24/7 on-demand access to emergency medicine physicians. In order to make this platform effective, patients are visited initially by a Call9 responder, equipped with a suite of diagnostics, who works with a physician remotely to administer coordinated care.

AlleyWatch spoke with CEO and founder Tim Peck about what it means to launch a telemedicine startup that is pioneering nursing home care.

[Digital Journal] Q&A: Looking to the future of Telehealth

Telehealth could save millions of dollars within the healthcare industry. One example is Call9, a tech-enabled healthcare service that delivers immediate care to patients in skilled nursing facilities.

The Call9 model is to deliver telehealth to patients in the comfort of their own beds. The startup company will be launching SNF Assist. This is a patient care data platform that integrates with a electronic medical records to provide nursing homes with analytics, enabling them to make data-informed operational and medical decisions.

 SignVideo, London, U.K

SignVideo, London, U.K

[VentureFizz] Call9: The Evolution of Emergency Care

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When you’re sick, scared, and feel like a visit to your primary care physician won’t cut it, there’s the emergency room. While many of us take the ER for granted, the truth is that, for some more vulnerable populations (like those who live in nursing homes), the emergency room can be a harmful solution to medical issues.

“Bringing an elderly person to the emergency room can have adverse effects for their outcome. Not only are you putting them in a location that can be disorienting, but you are also exposing them to all sorts of illnesses,” said VP of Product and Process Design Jess Mink, who joined Call9 last October. “An emergency room, by definition, is home to all sorts of diseases, and a lot of elderly people have vulnerable immune systems, so it’s not an ideal location for them. If they’re able to receive interventions in their beds it’s much better for them.”