[VentureFizz] Call9: The Evolution of Emergency Care


When you’re sick, scared, and feel like a visit to your primary care physician won’t cut it, there’s the emergency room. While many of us take the ER for granted, the truth is that, for some more vulnerable populations (like those who live in nursing homes), the emergency room can be a harmful solution to medical issues.

“Bringing an elderly person to the emergency room can have adverse effects for their outcome. Not only are you putting them in a location that can be disorienting, but you are also exposing them to all sorts of illnesses,” said VP of Product and Process Design Jess Mink, who joined Call9 last October. “An emergency room, by definition, is home to all sorts of diseases, and a lot of elderly people have vulnerable immune systems, so it’s not an ideal location for them. If they’re able to receive interventions in their beds it’s much better for them.”

Call9 Launches First-of-its-Kind Patient Care Data Platform

BROOKLYN, N.Y.--(BUSINESS WIRE)--Call9, a pioneer in the field of nursing home care, today announced the launch of SNF Assist, a revolutionary patient care data platform that leverages technology to provide nursing home administrators and operators with analytics to inform operational and medical decisions.

SNF Assist is a first-of-its-kind integration with a skilled nursing facility’s electronic medical record (EMR), delivering valuable insights and enabling data-informed decisions that deliver improved care for this vulnerable, often underserved, patient population.

[Built In NYC] How Call9 is scaling its platform by always putting the patient first

Throughout the United States, there are tens of thousands of nursing homes and rehabilitation centers, yet very few are equipped to handle medical crises.

To tackle this challenge, Call9 connects patient bedsides with remotely located skilled and compassionate physicians, as well as on-site first responders who are available 24 hours a day. After piloting this model in New York, the organization is ready to expand nationally.

We spoke to the team leading this initiative to learn what drives them, and how they plan to scale such a massive undertaking.



[Skilled Nursing News] NYC Skilled Nursing Provider Sees Savings with In-House Emergency Staff

As skilled nursing facilities face pressures to improve care in an increasingly value-focused world, one provider has been able to lower its rehospitalization rate into the single digits by adding in-house emergency care.


Call9, which is based in Brooklyn, N.Y., and embeds paramedics on-site at skilled nursing facilities, partnered with the Archdiocese of New York’s long-term care arm, ArchCare, to bring the emergency services to two of ArchCare’s nursing homes. The collaboration began in December of last year, and has begun to lower rehospitalizations, according to Call9 and ArchCare.

That’s a particularly beneficial development with the new Patient Driven Payment Model set to take effect October 1, 2019, ArchCare President and CEO Scott LaRue told Skilled Nursing News.

“Homes are going to be rewarded who are taking care of the more clinically complex patients,” he said. “Not patients who are driven by therapy minutes and rehab. And what we’ve been doing strategically, even prior to this new model, is improving our ability to take care of more clinically complex patients. One of the tools in the toolbox that will allow us to do that is this relationship with Call9.”

[Mogul] Call9 Named One of the Top 150 Companies Worldwide for Millenial Women


Reaching gender parity in the workplace by investing in the next generation of female leaders is now more important than ever. With reports being released that only 11% of the highest paid jobs in corporate America are held by women, due to long-ingrained gender stereotypes as well as historically insufficient efforts at retention in the workplace, and 27% of women reporting being sexually harassed while on the job, companies across the US and worldwide are heavily focused on simultaneously creating cultures that support female talent while providing resources that will prepare these individuals to become the next generation of executives. 

[Heritage Provider Network] Meet New York’s Leading Healthcare Innovators

The third annual HERITAGE HEALTHCARE INNOVATION AWARDS is more than a celebration of the best of New York’s health care in- dustry. The program itself has become a changemaker. When finalists gathered for the 2017 awards event, it was an excellent opportunity for networking. These conversations produced their own rewards: a capital infusion for one finalist, and a new client for another.

The HERITAGE INNOVATION IN HEALTHCARE DELIVERY AWARD recognized Timothy C. Peck, MD, CEO and Co-founder of Call9 as an innovator in the development of new modes of diagnosis, treatment, and care who actively improves the delivery of services and improves quality of health care.

 Finalists John W. Rowe, MD, Columbia University Mailman School of Public Health and Pat Wang, Healthfirst with Timothy C. Peck, MD, Call9

Finalists John W. Rowe, MD, Columbia University Mailman School of Public Health and Pat Wang, Healthfirst with Timothy C. Peck, MD, Call9

[Crain's New York Business] Timothy Peck Wins Heritage Healthcare Innovation Award

Timothy C. Peck, MD, Call9's Cofounder and CEO, was honored by Crain's New York Business and the Heritage Provider Network with the "Heritage Innovation in Healthcare Delivery Award" at a luncheon on May 21.   

This award recognizes an innovator in the development of new modes of diagnosis, treatment and care who actively improves access to services and improves the quality of healthcare overall.

Heritage Healthcare Innovation Awards

"We have a mission to treat the millions of patients in all 15,600 nursing homes in the US, and to combat the $40 billion of unnecessary spending that’s happening from nursing homes, ping ponging back and forth from the hospital and being admitted," Peck said during his acceptance remarks.

"We’ve started that mission and started to execute on that mission, and there’s no stopping us at this point. Thank you to everyone who’s partnered with us, to our Call9 team, and to the New York healthcare community that has helped us get this far."

[Built in NYC] How 3 NYC tech companies use organized clubs to bring employees together

Call9 is a service that provides emergency care to nursing home patients. When they’re not using technology to save lives and eliminate unnecessary trips to the emergency room, employees have each other’s backs — literally. Software engineer Lilly Shen told us all about the rock climbing group that’s building bonds within the company.


What are some groups or clubs employees participate in?

When I came to Call9, many of the engineers were already rock climbing at a local gym. They brought me to Brooklyn Boulders, and I immediately fell back in love with climbing. I wanted to make it easier for everyone to be looped in when people are headed to the gym, so I started a Slack channel called #ascent. The channel also allows newcomers to schedule a time to go climbing with everyone else.

How does this group help you succeed at work?

Rock climbing helps build problem-solving skills and mutual trust. We literally put our lives in each other’s hands when we belay one another. Sometimes we work on bouldering problems as a group. We share strategies and give each other pointers, which is great because most of us don’t have any formal training. It’s both competitive and collaborative. We look after each other when climbing, which transfers over to work in that we've always got each others' backs.

What’s one group or club you wish you could start at your company?

I wish we had a tea club because sometimes I feel like Mariah Carey at New Year’s.

[Morning Consult] GOP Lawmakers Expected to Draft Bill to Expand Telehealth Services Under Medicare

The House Ways and Means Committee is drafting legislation that would expand the coverage of telehealth services under Medicare, according to a House GOP committee aide, with the goal of addressing a big inefficiency in the U.S. health care system – expensive, unnecessary hospital visits.

A broad coalition of health care stakeholders who are lobbying for the measure says it could save the government a lot of money while improving care for many Medicare beneficiaries.

The bill has yet to be completed. Supporters are optimistic that the legislation could gain leverage on Capitol Hill in spending negotiations this fall because of its potential to save money.

  (Blend Images - JGI/Tom Grill)

 (Blend Images - JGI/Tom Grill)

[Built In NYC] Productivity hacking: 7 developers share their best tips

As a software engineer at Call9, Tapley Stephenson helps build technology used to treat elderly patients in emergencies. He recommends people invest in helpful tools for avoiding distractions.

How do you stay productive throughout the day?

I’m most productive when I can focus deeply on a task, so I use tools that minimize distraction. My favorite tools are my noise-canceling headphones, an ErgoDox EZ keyboard, Spotify for music and Vim configuration. If things go well, I can code for hours without realizing any time has passed. If I get stuck, I go for a walk and then try again.

Any advice for fellow developers?

Find a community you want to serve and then make something people want — the rest is just details.