Call9 Partners with Lyft to Provide Transportation for Family Members of Nursing Home Patients

Integrated Application Will Enable Call9 Partners to Provide Reliable On-Demand Rides and Improve Overall Patient Experience

BROOKLYN, NY (November 13, 2018) – Call9, a telehealth pioneer for the nursing home industry, and Lyft, whose mission is to improve people's lives with the world's best transportation, today announced a partnership that will provide an enhanced transportation experience for family members visiting patients living in the skilled nursing facilities where Call9 operates.

As a result of the partnership, Call9 physicians and on-site emergency-trained first responders will be able to schedule on-demand Lyft rides for family members—even those without the Lyft application—directly through its Concierge platform integrated into Call9’s proprietary dashboard. The program will strengthen communication with family members when patients are experiencing an acute change in condition and offer reliable access to patients in an emergency situation - providing families with peace of mind that they will be there when their loved one is in need.

“Call9 can bring our emergency medical providers to the patient’s bedside within minutes, and now Lyft will help us ensure that their family members arrive in a reliable, efficient and comfortable manner,” said Timothy C. Peck, MD, Call9’s Cofounder and CEO. “We founded Call9 to be with patients at the moment of their emergency. Being able to offer them and their families one less thing to worry about so they can focus on important healthcare decisions is something we’re really proud of. Our partnership with Lyft is a unique opportunity to integrate our resources to provide a new, concierge service that transports family members to where they’re needed the most.”

Currently, Call9 covers more than 3,700 beds in New York state. Since 2015, Call9 recorded nearly 100,000 first responder visits and over 21,000 telemedicine visits, reducing unnecessary Emergency Department visits, hospitalizations and subsequent readmissions in nearly 80% of patient encounters.

“At Lyft, we're focused on improving people's lives with the world's best transportation,” said Gyre Renwick, Vice President of Lyft Business. “Together with Call9, we're making it easier for physicians to schedule rides for patients’ families through Lyft Concierge, helping to deliver better care to elderly patients by easing the burden on their loved ones.”

About Call9

Call9 provides Emergency Medicine without brick and mortar limitations. Call9 humanizes telemedicine by connecting on-site, emergency-trained first responders to remote physicians, delivering care to patients at their bedside in nursing homes and rehabs. The company’s embedded care model approach is a replacement of 911 and subsequent hospitalizations and readmissions, lowering healthcare costs while improving care outcomes. Learn more at

About Lyft

Lyft was founded in June 2012 by Logan Green and John Zimmer to improve people’s lives with the world’s best transportation. Lyft is the fastest growing rideshare company in the U.S. and is available to 95 percent of the U.S. population and Toronto, Canada. Lyft is preferred by drivers and passengers for its safe and friendly experience, and its commitment to effecting positive change for the future of our cities.

About Lyft Business

Lyft Business offers travel, commute, event, and courtesy ride solutions that provide customers with the tools they need to reduce cost, save time, and streamline their transportation programs. We partner with thousands of organizations to create unique solutions to move their people, from employees and customers to patients and students. To learn more about Lyft Business, visit

Ashley Langan