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Founded in Silicon Valley and now headquartered in Brooklyn, Call9’s tech-enabled, human-powered solution identifies patients at risk for hospitalization and cares for them in the comfort of their nursing home beds.

Our proprietary technology platform enables our clinical team to increase access to care and improve patient outcomes, helping to avoid unnecessary and harmful hospitalizations and reduce healthcare costs.

The story of Call9 begins in the halls of the Emergency Department. As an Emergency Medicine physician, founder Tim Peck repeatedly encountered the same challenge: could patients have had superior outcomes if he’d been able to treat them earlier? How could he use technology to be with people at the moment of their emergency?

In researching this problem, Tim discovered that approximately one in five transfers to the ED originate from nursing homes. These frequent visits were exposing frail, older residents to health risks such as falls, delirium, infections, adverse medication interactions and post-hospital syndrome. In many cases, these visits weren’t part of the plan for residents, and going to the hospital didn’t yield the results residents hoped for, further frustrating Tim.

Tim had treated many patients from nursing homes in his time as a physician – but he knew very little about what nursing homes were like, or the clinical, operational and financial challenges that were causing so many transfers to the ED. While in Y Combinator, the startup accelerator known for companies like AirBnB and Dropbox, Tim learned that the only way he could make something people needed and wanted was to really know who his customer was.

So he decided to go and live in a nursing home. From that experience, Call9 was born.

Cofounders Tim Peck and XiaoSong Mu (center) and founding team members Katie Davis (left) and Erika Green (right) celebrate Mr. D Day, our annual celebration of the day we treated our first patient.

Cofounders Tim Peck and XiaoSong Mu (center) and founding team members Katie Davis (left) and Erika Green (right) celebrate Mr. D Day, our annual celebration of the day we treated our first patient.

 

The Facts That Drive Us

By 2030, the population of adults 60+ is expected to grow by 56%, making elder care one of the most challenging healthcare issues today.

 
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1.3 million

times every year that patients in skilled nursing facilities (SNF) are transferred to a hospital Emergency Department (ED)

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19%

of ambulance transfers to the ED originate from SNFs [source]

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Two-thirds

of those transfers from SNFs are avoidable [source: Centers for Medicare and Medicaid Services]

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$40 billion

in unnecessary costs is incurred by payors for avoidable ED visits (and subsequent hospitalizations), based on an average cost of $15,000-$30,000 per visit

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One in five

patients admitted to a SNF are readmitted to a hospital within 30 days [source]

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One in three

U.S. adults completes any type of advance directive for end-of-life care [source]

Timeline